If you would like to return or exchange an item purchased on www.mariapalaria.com, please send us a request at firstname.lastname@example.org for a return authorization within 30 days of delivery date.
We offer returns for either store credit, a refund in the original form of payment.
No refund will be taken into consideration if the return instructions are not strictly respected. In case the product has any deterioration other than the manufacturing defects (if any), mariapalaria.com has the exclusive and unilaterally right to decide a partial refund accordingly. In case of a valid return, your account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation.
Please note that the custom made hats and hats that have been pre-ordered cannot be accepted for returns as they are made especially for you. It is under your responsibility to give us the correct dimensions of the head measurements.
- Items must be returned in new & unused condition, with all original packaging and tags attached including our "DO NOT REMOVE" hangtag.
- We cannot refund or take returns on hats that has been worn or used.
- Initial shipping charges cannot be refunded.